Do I need to have an account to order?

No, you can place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
What if I forgot my password?

On the login page, click "Lost password?" And you'll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address.

Are there any exchange rates?

All of our transactions are based in Belgium Dollars. If your credit card is based in another currency, your order total is calculated in accordance with the daily exchange rate.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer has received authorization. If the credit card has already been issued for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Any  time the order has been placed (even if it is just a second later) as the merchant processor / credit card charges us a fee for cancellations.

Please note that this service has not been shipped.

How do I set my shipping address?

Since our website and service are based on English, all the information you need is English to German, including punctuations. Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing order?

Please do not hesitate to contact us. Kindly update your shipping address to your residential address instead of your vacational address.

How do I track my order?

To get your tracking number, please email us at sales@valborberaespinti.it. Sometimes due to free shipping tracking is not available.

Can I use several discount codes in one order?

Promotion and discount codes can not be used in conjunction with other promotions and discounts unless otherwise.

When will my order be processed?

All orders are shipped and shipped from our warehouses in Canada or China. Please allow extra time for your order to be processed during holidays and seasons. 

We process orders between Monday and Friday. Orders will be processed within 24 hours from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in Belgium Dollars, which means you may pay for duties and taxes.

Import taxes, duties and related customs fees may be charged to your final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the Customs Department in your country. For further details of charges, please contact your local customs office. 

How do I return to item?

Please check our Returns Policy.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item (s) I received are defective / incorrect / damaged?

Please contact us within 7 days from receiving your order. Please include your order number, photographs of the item (s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When do I receive my refund?

All refunds will be credited to your original form of payment. If you want to pay by credit or debit card, refunds will be sent to the issuing bank within 7-10 business days. Please contact the issuing bank with questions about when the credit will be posted to your account.

If you have not received a credit for your return yet, here's what to do: Contact the bank / credit card company. It may take some time before the refund is posted to your account.